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Who we are
Our website address is: https://myserene.co.uk.
Protecting your private information is our priority. This Statement of Privacy applies to MySerene (“us”, “we”, or “our”) operates http://www.myserene.co.uk (the “Site”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Your Personal Information is categorised as your Device Information and Order Information.
Information Collection And Use
We collect data in the following ways
- Data given by you to us; (name, email address, mailing address, phone number)
- Data collected automatically.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
Log Data
Like many site operators, we collect information that your browser automatically sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics, that collect, monitor and analyse this data. To read more on how Google uses your Personal Information visit: https://www.google.com/intl/en/policies/privacy/.
To opt-out of Google Analytics visit: https://tools.google.com/dlpage/gaoptout.
How We Use Your Personal Information
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we deem may be of interest to you.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number (“Order Information”).
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Tracking User Behavior
MySerene may keep track of the websites and pages our users visit within our Site, in order to determine what MySerene services are the most popular. This data is used to deliver customised content and advertising within MySerene to customers whose behavior indicates that they are interested in a particular subject area.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Cookies cannot be used to run programs or deliver viruses to your computer.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
Keeping Your Data Secure
We use technical and organisational measures to safeguard your data. For example, access to your account is password protected with a username unique to you.
For detailed information on how to protect your information and your devices against fraud, identity theft, viruses and other online problems – please visit https://www.getsafeonline.org.
The security of your Personal Information is important to us, However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Data Retention
Unless a longer period of retention is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the data be deleted.
Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your Rights
You are afforded the following rights as it pertains to your Personal Information:
- Right to access – right to request copies of information we hold on you.
- Right to correct – right to have your data modified, updated or changed if inaccurate or incomplete.
- Right to erase – right to request that we delete or remove your data from our systems.
- Right to restrict our use of your data – right to restrict the way we use your data or “block” us from using your data.
- Right to data portability – right to request we move, transfer or copy your data.
- Right to reject – right to object to our use of your data including where used for our legitimate interests.
It is important that the data we hold on you is up-to-date and accurate. Please keep us informed if your data changes at any period in the time in which we hold it.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Changes To This Privacy Policy
This Privacy Policy is effective as of 01/01/2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
You may contact MySerene at info@myserene.co.uk.
